WHAT OUR RESIDENTS & THEIR FAMILY'S SAY

Resident Reviews

Providing quality care since 1997.

Reviews

I am writing to thank you and your staff for the care you provide to your residents.

When “ service user “was discharged from hospital for end of life care, the palliative and district nursing support was described as “brilliant”.

It was also reported that the staff went over and above what would ordinarily be expected in order to ensure that “ service user “ could die in the home where he had lived for many years and where he had lived for many years and where he felt safe and loved.

Pedmore Care Home

To the team at Pedmore

Thank you for your support over past few weeks, really do appreciate not having to worry about “service user” during this difficult time.

Pedmore Care Home

To the team at Pedmore

Thank you for your support over past few weeks, really do appreciate not having to worry about “service user” during this difficult time.

Pedmore Care Home

Pedmore house is the home of outstanding reputation amongst the professionals in my team. (Sandwell Learning Disability Team) Its staff are caring, hardworking, dedicated, knowledgeable and seek only the very best for the individuals within their care.

They have excellent communication/links with allied health professionals and work together for the very best outcomes for people.

There is always a warm welcome for visitors. The home is warm and inviting. Interactions between staff and clients and exceptional and patient care is Individualised.

I have visited many homes in the community over the years and I have to say that Pedmore is the very best home I have ever visited.

Pedmore Care Home

A Massive thank you to all at Portland house for all the hard work they do to make it all possible for ‘A’ and his friends to return to Portland after a dreadful time with Covid.

‘A’ loves Portland house, it’s a large part of his life being with his friends and carers.

Portland House

Since ‘b’ has returned to Portland house she has been a lot more content and happy. During lockdown ‘b’ got very depressed and cried many times for no reason.

She loves going to Portland mixing with other services and carers. Everything at the centre is what ‘B’ needs to keep her safe and happy. We are very happy with the care and commitment from staff in caring for ‘B’ we wouldn’t want her to go anywhere else.

Portland House

I am a paramedic that works for west midlands ambulance service we attend this care home regular but not as regular as we use to.

All the times we attend the staff are so friendly, caring and professional and hard working.

They always make us feel welcome and provide us with drinks hot or cold.

They know their jobs very well and also know the service users which is a pleasure to see.

We go to a lot of care homes and I would say this one is the best so far and I would even put my own relatives here.

All the staff here are doing an amazing job and you should be proud of them as they represent the company in a positive way.

Hall Green Care Home

Just to thank each and every one of you for caring for my dad ‘A’ since December your dedication and respect for my dad was 100%.

You became his adopted family through Covid and gave him the love and care his own family couldn’t.

Thank you for comforting my dad while he was poorly with Covid and your face time calls.

“ love is all “ is now my dad’s theme tune thank you for that.

You are all amazing carers and should be so proud of yourselves for getting through these hard times.

I know dad misses you all, but he is settling a little better now.

Hall Green Care Home